Who we are
HORIZONTE is a real-estate discovery marketplace for Iraq. It lets you browse residential complexes, villas and apartments listed by property companies, save favourites, request viewing appointments, and read and write reviews. In this policy, “HORIZONTE”, “we” and “us” mean the team that operates the website and the app. You can reach us at sales@horizonte-iq.com or +964 773 628 5961.
What we collect
Information you give us:
- Sign-in details. In the app you sign in with Apple (and, where offered, with Google). We receive and store the account identifier that Apple or Google gives us, the email address they share — which may be an Apple “Hide My Email” relay address — and your name. Apple shares your name only the first time you sign in. There are no passwords. If Apple sign-in revocation is enabled, we also store an Apple token whose only purpose is to revoke the sign-in when you delete your account.
- Website sign-in. On the website — where companies manage their listings — you sign in with a mobile number and a one-time code we send by SMS. Codes are stored only in hashed form and expire after five minutes.
- Phone number, which is optional in the app. You can add a contact phone to your profile, and you must give one when you request a visit so the company can reach you; if your profile has no phone yet, the number you give is saved to it.
- Name, from your sign-in or as you enter or edit it in your profile.
- Profile photo, only if you choose to add one. The app asks for access to the camera or your photo library at the moment you tap to take or choose a picture, and at no other time.
- Preferred language — Arabic, Kurdish or English.
- Favourites — the listings you save.
- Appointment requests — the listing, the date and time you would like to visit, any note you add, and the company’s reply.
- Reviews and ratings you post, and any reports you send us about reviews.
- Messages you send us by email, phone or WhatsApp.
Information created as you use the service:
- Listing views — which listings you open, when, and whether you reached them from the map, from search or from a listing page.
- A push-notification token for your device, if you allow notifications, and the history of notifications we have sent you in the app.
- Server logs — IP address, device and browser type, the address requested, the time and any error. Every web server records these.
If you register a company, we also collect the company’s name and description in each language, its logo, governorate, contact phone numbers, website and social-media links, and any documents you submit so we can verify it.
We do not collect your location, your contacts, payment details or any advertising identifier.
How we use it
- To sign you in and keep your account secure, including verifying Apple and Google sign-ins and limiting how many SMS codes can be requested for one number.
- To provide the features you use: favourites, appointment requests, reviews and your profile.
- To pass your appointment request to the company that listed the property, so it can arrange the visit.
- To show your “recently viewed” list, and to give companies aggregated view statistics for their own listings — how many views, on which days. Companies never see who viewed a listing.
- To send you notifications about your appointments, if you have enabled them.
- To review reported content, enforce our Terms of Use and protect the service against abuse.
- To answer you when you contact us, and to meet our legal obligations.
We do not use your information for advertising, we do not build advertising profiles, and we do not sell it.
Maps and fonts
Two things are loaded from outside servers. Like any web request, these reveal your IP address and the item requested to that server; we send them no account information.
- Map tiles. The website loads its map images from OpenStreetMap’s tile servers. The app loads them from CARTO, which draws its maps from OpenStreetMap data. The server learns which area of the map is being shown.
- Fonts. The app may download its typefaces from Google Fonts the first time they are needed. The website serves its own fonts.
How long we keep it
- Account information, favourites, appointments and reviews: for as long as your account exists.
- One-time website sign-in codes: hashed, and valid for five minutes.
- The Apple revocation token, where stored: until your account is deleted, when it is used to revoke the sign-in and then erased.
- Server logs: for a limited period, for security and troubleshooting.
- Listing views: when your account is deleted they are disconnected from you and kept only as anonymous counts for the listing.
- Content we remove for breaking our rules may be kept for a short time so we can deal with repeated abuse.
Deleting your account
In the app, go to Profile → Delete account and confirm. This permanently deletes your account, your name, email, phone number and sign-in identifiers, your favourites, your appointment requests, your reviews and reports, your uploaded profile photos, your sign-in sessions, your device tokens and your notifications. If you signed in with Apple, we also ask Apple to revoke HORIZONTE’s access to your Apple ID. It cannot be undone.
Company and administrator accounts cannot be deleted from the app, because they are linked to a company’s listings. To close one, contact us at sales@horizonte-iq.com. You can also ask us to delete an ordinary account the same way if you can no longer open the app.
A company that has already received your appointment request may keep its own record of the contact. That record is held by the company, not by us.
Your choices and rights
- See and correct your name, contact phone, photo and language at any time in your profile.
- Remove a favourite or a review, or cancel an appointment request, whenever you like.
- Turn off notifications, or withdraw camera and photo-library access, in your device’s settings.
- Ask us for a copy of your information, or ask us to correct or delete it, by writing to sales@horizonte-iq.com.
Security
All traffic between your device and our servers is encrypted in transit. Apple and Google sign-ins are verified with the provider’s signed token, SMS codes are stored only as hashes, sign-in tokens expire and can be revoked, and access to each account’s data is limited to that account and to the staff who operate the service. No system is perfectly secure, but we work to protect your information and will tell you if a breach affects you.
Children
HORIZONTE is for adults looking for property. You must be at least 18 to create an account, and we do not knowingly collect information from anyone younger. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
When we change this policy we will update the date at the top of this page, and if a change is significant we will tell you in the app before it takes effect.
Contact
Questions about your privacy: email sales@horizonte-iq.com, call +964 773 628 5961 or message us on WhatsApp. More ways to reach us are on our Support page.